eCommerce Order FAQs

Tenable works exclusively with cleverbrige for its eCommerce transactions from its website.

If you currently own a license of Nessus Professional, please go to your account and navigate to the license you wish to upgrade.

If you have more than 90 days left on your existing license, you will see a link that says "Upgrade to Nessus Expert". Follow that link to purchase a pro-rated upgrade to Nessus Expert for the duration of your existing subscription.

If you are within 90 days of expiration, you will need to renew and upgrade your license at the same time. Click on "renew online" on the license in question, and select Nessus Expert during that checkout process.

Once upgraded, your product will automatically update within 24 hours.

Please log in to community.tenable.com and navigate to the “My Products” section found in the top right hand corner. Your product view will contain options to manage your subscription such as reviewing pricing for your renewal, renewing online, obtaining an eCommerce quote, updating your payment method, turning auto-renewal on or off, and managing contacts for your license.

If your subscription is within 90 days of expiration, you should have also received notification emails. You may also renew your subscription by clicking the links contained in those emails.

Occasionally orders will take up to 2 business days to process through the system. Please check back after 2 business days. If your order still doesn’t show up, contact your CSM (email found in your community portal).

Your confirmation email for your Online Purchase has a pdf version of the invoice attached as a link. You can also log in to your Tenable account at Community.Tenable.com and navigate to your products. Click on "manage Subscription" to find a copy of your invoice. If you still can not find it please contact [email protected].

Most likely you have upgraded from trialware, or Nessus Essentials and this activation link was sent in error. Your trial version or Nessus Essentials version will automatically activate upon purchase and should now be a full working product.

Please log in to your community portal and navigate to your products. You can request a quote for your renewal by clicking on “Ecommerce Quote”. Please note that to purchase your renewal from that quote, you must complete the order upon acceptance of the quote. These quotes are only valid for eCommerce transactions.

Please email [email protected] with your customer ID.

If it has been more than 24 hours since your purchase, please email [email protected] with your purchase reference number.

Please click here to learn about how to claim tax exemption either before or after your purchase.

Access Tenable’s 2023 W9 forms below:

• 2023 Tenable Inc W9
• 2023 Public Sector W9
• 2023 Tenable Holdings W9

Simply click on “Don't remember your password?” when you reach the log in page at community.tenable.com. If you still need help with your log in, please email [email protected].

Please email [email protected] to request a refund for an eCommerce transaction. Be sure to include your reference number for the order (found on your order confirmation email). Refunds are typically processed within 7 business days.