Nessus Advanced 지원

Need help with Nessus? We’re just a phone call, email, or chat request away

Do you need help with Nessus? With Tenable’s Advanced Support for Nessus, your teams can access phone, email, Community, and chat support 24 hours a day, 365 days a year. This advanced technical support helps ensure faster response times and resolution to your questions and issues.

Advanced 지원 플랜 기능

전화 지원

Phone support is available to named support contacts with Advanced Support plans 24 hours a day, 365 days a year. Phone numbers are listed in the Tenable Community.

채팅 지원

Chat support is available 24 hours a day, 365 days a year. The chat feature is available once a named contact has logged into the Tenable Community.

Tenable 커뮤니티

All named contacts with a valid support contract may open a support case by logging into the Tenable Community. The Community contains the Knowledge Base, documentation, and license information as well as the list of available phone numbers (for customers with phone support) and a button to initiate a live chat session. The primary support contact may also add/remove support contacts using the Community.

Initial response times

P1-위험: < 2시간
P2-높음: < 4시간
P3-중간: < 12시간
P4-정보 제공: < 24시간

지원 담당자

An account is limited to ten (10) named support contacts who are authorized to contact Technical Support. 지원 담당자는 정보 기술, Tenable에서 구매한 소프트웨어 사용에 능숙해야 하며 소프트웨어를 통해 모니터링하는 고객 리소스를 잘 알고 있어야 합니다. 지원 담당자는 영어를 구사하며 지원 요청을 영어로 수행합니다. Support contacts must provide information reasonably requested by Tenable for the purpose of resolving a support request.